afarax is looking for freelance consultants for a specific mission with a strong know-how in Business Analysis. We need your lights !

 

We are a Belgian based Team with a strong network of consultants and Companies active in various business sectors and facing the challenges of the Digital Transformation. The concept is very simple : Once you enter the ecosystem, you can access our projects and let us make your life a way easier.

 

The mission

Our client is looking for a skilled Business Analyst to join their team.

Principal responsibilities :

 

More specifically :

  • Give support on the Request management study and on Knowledge base study
    • The request management study aim to :
      • Allow the Business/client to visualize the overview and different interactions and servicing request and the status of it
      • Define the positioning of the different tools in term of functionalities and interconnection
      • Unlock the migration of mailboxes to contact by providing a solution for the team that doesnt have a request management tool avoid employee regression
      • Avoid re-encoding of information in another tool during the creation of the request
      • Define a roadmap for implementation in the different CSC entities and ensure the employee journey
  • The Knowledge base study :
    • Cartography of the KB used
    • Definition of the usage and the personas

Is this you ?

 

 

How we support you ?                                                                           

More projects on : https://afarax.be/jobs/type/freelance/

Interested?

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