afarax is looking for a freelance Software Solution Specialist for Service Management Tools. We need you!
The project:
Our client in the utilities sector is looking for a Software Solution Specialist for Service Management Tools to join their team.
Main tasks:
- Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools (currently Ivanti),
- Ensuring operation and software maintenance together with the product team,
- Advise key users on IT service management issues and best practices when using the tool,
- Supporting the training of end users,
- Participate in testing activities of new developments and configurations within the team and with users,
- Initiating and participating in further developments and improvements of the software,
- Ongoing support with the integration of the software into the application and system landscape of the group.
Is this you?
- University degree in business informatics, computer science or comparable
- At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
- Knowledge of ITIL-based service management
- Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)
- Good understanding of agile methods
- Knowledge of similar service management tools such as Service Now or Zendesk
- Experience with MS SQL, Java Script, SOAP and REST API
- Experience in IT operations management
- Good level of Dutch and/or French and English is required.
How afarax supports you?
- You benefit from our extensive network
- You will have access to projects that fit your expertise
- We help and support you throughout your project
- We offer the possibility to build a valuable and lasting partnership
Check out more projects on: https://afarax.be/jobs/type/freelance/