afarax is looking for freelance consultants for a specific mission with a strong know-how in Customer Communication. We need your lights!
We are a Belgian based Team with a strong network of consultants and Companies active in various business sectors and facing the challenges of the Digital Transformation. The concept is very simple : Once you enter the ecosystem, you can access our projects and let us make your life a way easier.
Our client is looking for a skilled Solution Designer to join their Customer Communication domain.
Activities & responsibilities :
- Getting to know by the existing systems and applications.
- Assist the customer communication team to gather their business & technical requirements
- Participating in user meetings to detail their needs.
- Examine the needs of the users and analyse the functional specifications
- Make the high level functional and technical analysis of the epics and features working in close collaboration with Business, the Architects, and the other IT teams.
- Make cross-/multi domain IT solutions
- Support other functional analysts and developers during the building phase
- Follow up of test plan to guarantee quality of the project.
- Swiftly bring solutions to detected anomalies.
- Support the users where needed.
- Work in close collaboration with Scrum Master for solving incidents
- Ensure general repetition and going live of the project (potentially during weekend)
- Ensure maintenance and sharing knowledge with other colleagues.
- Ensure respect of planning and budget.
- Manage the contracts with the providers
- Work in an AGILE context
- Report to leaders & managers
Is this you ?
- Knowledge of different domains is an added value: Communication channels, documents and transactions signing & client authentication, communication to client – all in banking context
- A cross domain experience will be appreciated
- Knowledge ("analyst level") of mainframe and open systems (java / windows / linux)
- Some knowledge / experience / infrastructure skills (networking, middleware, containers, monitoring, cloud Azure environment and service), will be appreciated
- Mainframe, Medior ( 10,00 years )
- Open System (Windows, Linux) Medior ( 10,00 years )
- Project Management (Agile) Senior ( 10,00 years )
- Respect for Project Methodology Junior ( 10,00 years )
- Messaging and document generation to client
- You are flexible and proactive
- You pay attention to detail, proactivity
- You are analytical, creative, and accurate
- You are critical on users’ needs and you can effectively convert business requirements into high-performance solutions, according to IT standards and architecture requirements.
- You communicate easily (written and oral) and you like to work with experienced and qualified IT and business colleagues.
- You have the necessary social skills to be able to work with others and to make clear arrangements with various internal and external parties. You are a team-player. Strong communication skills (verbal and written) are essential; you can negotiate, and you are assertive
- You are trilingual: FR / NL / EN
How we support you?
- We’ll help and support on the project.
- You’ll benefit from our network and challenges.
- We offer a possibility to build a valuable and easy partnership.
- You’ll have the possibility to be heard and share your knowledge.
- You’ll access missions that fit your current expertise or you can challenge yourself to learn new things.
More projects on : https://afarax.be/jobs/type/freelance/